STAYVACATIONRENTALS — FAQ PAGE
FOR GUESTS
Finding and Booking a Stay
Q: What is StayVacationRentals?
A: StayVacationRentals is a global vacation rental marketplace where you can find and book unique holiday homes, villas, apartments, and cottages directly from verified owners.
Q: How do I search for a property?
A: Use the search bar on the homepage — enter your destination, travel dates, and number of guests to browse available properties.
Q: Are all properties verified?
A: Yes. Properties listed on StayVacationRentals are verified by our team before going live to ensure accuracy and quality.
Q: How do I book a property?
A: Select your property, choose your dates, review the pricing and house rules, and confirm your booking. You will receive a booking confirmation by email and WhatsApp.
Q: Can I communicate with the owner before booking?
A: Yes. You can contact the property owner through the platform before making a booking.
Payments
Q: What payment methods are accepted?
A: We accept major credit and debit cards, UPI, net banking, and other popular payment methods. Available options are shown at checkout.
Q: Is my payment secure?
A: Yes. All payments are processed through secure, encrypted payment gateways. Your card and bank details are never stored on our platform.
Q: Will I receive a payment receipt?
A: Yes. A receipt is sent to your registered email address after every payment.
Cancellations and Refunds
Q: What is the cancellation policy?
A: Each property has its own cancellation policy set by the owner. The policy is clearly displayed on the property listing page before you book.
Q: How do I cancel a booking?
A: Log in to your guest account, go to My Stays, and select the booking you wish to cancel. Refunds are processed as per the property's cancellation policy.
Q: How long does a refund take?
A: Refunds are typically processed within 5–7 business days depending on your payment method and bank.
Your Stay
Q: What is included in my booking?
A: Inclusions vary by property. Check the property listing for details on amenities, house rules, check-in/check-out times, and what is provided.
Q: How do I check in?
A: Check-in instructions are shared by the property owner after your booking is confirmed. You can also find them in your guest dashboard under My Stays.
Q: What if there is a problem during my stay?
A: Contact the property owner directly through the platform. If the issue is not resolved, reach out to our guest support team at svrsupport@stayvacationrentals.com.
Account
Q: How do I create a guest account?
A: Click Sign Up on the homepage and register with your email or Google account. You can also sign up at the time of booking.
Q: Can I book without creating an account?
A: No. A guest account is required to make a booking so we can keep your booking history and confirmation details safe.
Q: How do I update my profile or contact details?
A: Log in to your guest account and go to your profile settings to update your details.
General
Q: How do I contact StayVacationRentals?
A: You can reach us at info@stayvacationrentals.com or via the Contact Us page on our website.
Q: Is StayVacationRentals available as a mobile app?
A: We are working on a mobile app. In the meantime, our website is fully optimised for mobile browsers.